About Shipping/Dispatch Time:
Almost all orders are sent within 48 hrs after payment is received. We ship everyday except weekends and holidays via Hong Kong Post and onto your country's Post Office. All are shipped by Registered Airmail which take approx 7-16 working days delivery to most countries.
France, Italy, Isreal, Russia & Brazil, I've found it could take from 4 - 7 weeks to arrive.
Countries closer to Hong Kong take approx 5-7 working days.
Possible causes are - incomplete addresses, custom clearance, averse weather conditions, strikes, no one home to sign for packages and Postman didn't bother to leave a collection card, one of your family member has signed for it but forgot to let you know......
If you don't receive your package within 2 weeks, let me know, I'll try my best to help, but please be patient, getting info from two country's postal system isn't easy and will take time.
As for Custom Clearance, this is only area no one has any control over, not me, not you, pridents or prime minsters, just let the Customs do their work, it will arrive eventually.